HOW CAN WE HELP?
Most Important Questions
Item
How long does the shipment take?
Shipping times vary based on the product, production process, and unforeseen delays. On average, orders arrive within 7-22 business days from the date of purchase. Each product page includes estimated delivery details for reference.
For a more detailed breakdown, visit our Shipping Policy, where we outline processing and shipping timelines. We work hard to ensure fast order fulfillment and will provide updates throughout the shipping process.
To track your order, go to the Track Order section on Merzap.com, enter your order number and email, and view real-time shipping updates.
If you need assistance, our support team is always available to help!
How are my shirts sized?
o choose the perfect fit, refer to our Size chart, which provides precise measurements for each product.
Note: Due to the production process and manual measurement, slight variations of up to ±1.0 inch may occur.
How can I request a replacament/refund?
Customer satisfaction is our top priority. If you receive a defective or incorrect item, submit a request through our support form within 30 days of delivery, along with a photo of the issue. We’ll take care of the problem as quickly as possible!
What payment methods and currency do you accept?
We currently accept credit, debit, and prepaid cards. You can find more details on our Payment methods page.
All transactions are processed in USD. If your bank operates in another currency, the final charge may vary depending on exchange rates.
How can I contact your customer service?
Need help? Our customer support team is here for you! Visit our Contact Us page, and we’ll be happy to assist.
