At Merzap, we build our business on product quality and customer satisfaction. We proudly offer high-quality 1:1 replica products at fair, accessible prices, backed by reliable service and support. While we strive for perfection, we understand that occasional issues may arise — and we’re here to make it right.

Return & Exchange Eligibility

We accept requests for returns, refunds, or exchanges within 7 days from the date you receive your order in the following situations:

Eligible Reasons:

  • You received an item that’s damaged or defective upon arrival.
  • The wrong product, size, color, or quantity was delivered.

Order Cancellation:

Orders can be canceled or modified within 24 hours after placement. After this period, the order proceeds to processing and cannot be changed or canceled.

We appreciate your cooperation and understanding. If you have any concerns, our support team is happy to assist.

Condition for Return:

All returned items must be in unused, original condition, with packaging, tags, dust bags, and all accessories intact. Please note that return shipping fees are the responsibility of the customer and are non-refundable.

Non-Returnable Cases

We do not accept returns, refunds, or exchanges under the following circumstances:

  • Return requests made after 7 days of receiving the order.
  • Customer is unsatisfied with the product for personal preferences (e.g. changed mind).
  • Incorrect or incomplete shipping address provided by the customer.
  • Loss of interest in the product after receiving it.
  • Complaints regarding the natural scent of new products.

Return Process

To submit a return or exchange request:

Email us at contact@merzap.com within 7 days of receiving your order.

Include the following details:

  • Clear photos of the received item (highlighting any issues, if applicable).
  • Order number.
  • Product name.
  • Reason for your return or exchange.

Our customer service team will review your request and guide you through the next steps.

Return Shipping Fees

  • All return/exchange requests must be pre-approved via email by our support team.
  • Customers are responsible for shipping costs related to returns or exchanges. These fees are NON-REFUNDABLE.
  • Orders cannot be canceled once shipped.

Thank you for choosing Merzap. Your satisfaction means everything to us, and our team is always here to support you with any questions or concerns.