Free Shipping for All Orders
Safe Payment With Any Bank Card
100% Money-back Guarantee
Free Shipping for All Orders
Safe Payment With Any Bank Card
100% Money-back Guarantee
Shipping
What shipping method do we offer?
We partner with trusted logistics providers such as USPS, FedEx, DHL, UPS, and local courier services to ensure secure and reliable delivery, depending on your location.
How long will it take to receive my order?
The total estimated delivery time is typically 17–23 business days from the date your order is placed. Orders are processed within 5–8 business days and delivery usually takes 12–15 business days after dispatch.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive an email with a tracking link. Please note, it may take up to 72 hours for tracking details to become available and 5–7 business days for carriers to update tracking information.
What if my package is lost or damaged?
If your order is delayed beyond the estimated delivery time, or if it arrives damaged, please contact our customer support team. We’ll be happy to assist and work with the carrier to resolve the issue as quickly as possible.
Do you charge for shipping?
No — we proudly offer free shipping on all orders, with no minimum purchase required.
Payments
What kinds of payment are accepted?
We currently accept Visa, MasterCard, American Express, and Discover. All transactions are processed securely through certified payment gateways for your safety and convenience.
Do I have to pay for custom tax?
No — we cover all applicable U.S. sales taxes for your orders. The total amount you see at checkout is the final amount you’ll pay. There are no additional fees or hidden taxes applied afterward.
Is my payment information secure?
Yes, absolutely. All transactions are processed securely through trusted, certified payment gateways. Your personal and payment information is fully encrypted and protected throughout the checkout process.
Can I use multiple payment methods for one order?
At this time, we only accept one payment method per order. Split payments across multiple cards or methods are not supported.
Returns
What is your return policy?
We accept returns, refunds, or exchanges within 7 days from the date you receive your order, but only for specific reasons such as receiving a damaged item, a wrong product, or an incorrect size, color, or quantity. Personal preference returns (like changed mind) are not accepted.
How do I initiate a return?
To start a return, please email us at contact@merzap.com within 7 days of receiving your order. Include your order number, product name, reason for return, and clear photos of the item (if applicable). Our customer service team will review your request and provide the next steps.
Do I need to pay for return shipping?
Yes — customers are responsible for all return or exchange shipping costs, and these fees are non-refundable.
Can I exchange an item instead of returning it?
Yes — if your item qualifies under our return policy (for reasons like damage or wrong item/size/color), you can request an exchange instead of a refund. Please follow the same process by contacting us via email with the required details.
How long does it take to process a return?
Once your return request is approved and we receive your returned item in original, unused condition, we will process your return or exchange promptly. The exact processing time may vary based on shipping and inspection, but we aim to resolve it as quickly as possible.
What should I do if I receive a damaged item?
If your item arrives damaged or defective, please email contact@merzap.com within 7 days of receiving your order. Be sure to include your order number, product name, and clear photos of the issue. Our support team will review your case and assist with a replacement or refund.