At Merzap.com, operated by Golden Horizon Business LLC, we value and respect your privacy. This Privacy Policy explains the types of personal information we collect through our website, how that information is used and shared, and the measures we take to protect it. By accessing or using our website, you agree to the practices described in this Policy. If you do not agree with any part of it, please discontinue using our services.

This policy applies solely to data collected via Merzap.com and does not govern information obtained through other channels.

1. Information We Collect

We may gather the following types of information when you interact with our website:

Personal and Contact Information: Such as your name, email address, mailing address, and account details when you register, make a purchase, or reach out to us.
Payment Details: Including credit card or other payment method details when placing an order. You confirm that you have the right to use the payment method provided.
Technical Data: Such as your IP address, browser type, device, and operating system — automatically collected when you visit our site.

When you voluntarily provide personal data — for example, by creating an account, placing an order, verifying a transaction, or submitting a request — you consent to its collection and use for that specific purpose.

For other uses, like marketing, we will request your explicit consent where legally required or provide options to opt out.

2. How We Use Your Information

The information we collect is used for purposes including:

Managing your access to and use of Merzap.com
Processing orders and handling customer accounts
Managing payment transactions
Sending order updates, security notifications, and important account messages
Conducting reporting, analytics, and business operations
Providing customer service and support
Sending promotional offers or marketing communications (only with your consent)

We rely on appropriate legal grounds such as legitimate business interests, performance of a contract, legal compliance, or your consent as applicable.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, your data may be shared with trusted third-party service providers that assist us in operating our website and fulfilling services, provided they agree to maintain the confidentiality and security of your data.

We may also disclose your information where required by law, to enforce our terms, or to protect our rights and the safety of others.

4. Third-Party Services

Certain third-party providers (e.g., payment processors) may collect, use, and disclose your information as necessary to deliver their services. These providers have their own privacy policies outlining how they manage personal data.

If you interact with a third-party service provider operating in a different legal jurisdiction, your data may be subject to the laws of that country. For example, if you are in the U.S. but a transaction is processed by a provider based overseas, local regulations there may apply.

Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

5. Protecting Your Data

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or destruction.

Sensitive information, like payment details, is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no system can guarantee complete security, we comply with PCI-DSS requirements and adopt additional precautions to secure your data.

Your information is only shared when necessary for fulfilling orders, providing services, or improving your experience.

6. Data Storage

Your personal information is stored and processed at our business locations and through third-party services supporting our operations. By using our site and submitting your information, you agree to the transfer, storage, and processing of your data. We take appropriate steps to safeguard your information in accordance with this Policy, regardless of location.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When your account is closed, we will securely delete or anonymize your personal data, except where retention is required for legal compliance, fraud prevention, or legitimate business reasons.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and deliver personalized content. Cookies help recognize repeat visits and collect insights into site performance.

You may adjust your browser settings to disable cookies, though some website features may not function properly without them.

Additionally, we may use cookies from third-party services such as Google and Meta for analytics and marketing. These services are governed by their own privacy policies regarding data collection and use.

Our website is intended for general audiences. While we do not restrict access by age, we encourage parental supervision for minors engaging online.

9. Managing and Deleting Your Data

You may access, update, or delete your personal data at any time by visiting your account settings or contacting us directly.

If you request account deletion, your personal data will be removed from our active systems, except where necessary for legal, security, or operational reasons.

If you registered via Facebook or another platform, you can manage or remove your information via your third-party account settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and if material updates are made, we may notify you via email if we have your contact information.

By continuing to use Merzap.com after any changes, you accept the revised terms. If you do not agree with any changes, you should stop using the website.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Phone: +1 (213) 854-7416
Email: contact@merzap.com
Address: Golden Horizon Business LLC, 5331 Hackberry Ln SW, Concord, NC 28027, USA